Immediate or Scheduled Website Callbacks
Whether you want to call hot web leads back right away, or you want to let customers schedule phone calls to them when it’s convenient, the VICIdial API lets you insert records into your system to allow you to do both of those and more.
The VICIdial API has many different options for inserting leads into the system, including triggering an immediate phone call if there are agents available. We have many clients that have contact forms on their websites tied to their VICIdial account, so that as soon as a contact request arrives, a call is placed, and the agent is talking to that customer instantly.
For more information on how Website Callbacks works in VICIdial, please contact us.