Real-Time Reports with “Click-to-Listen” to Monitor Agent Phone Calls

Supervisors and managers have access to Real-Time Reports that will show them the status of agents and calls in the system.These reports also can show custom call counts for the day so far for agent disposition status categories like SALES or DNCs. You can also restrict what you see on the real-time reports to only be one campaign or one group of users.

A supervisor can even click to listen to an agent conversation, whisper to the agent only, or even barge into the conversation if they want to.

A supervisor also has the ability to change the inbound queues that an agent is assigned to in real-time from these reports.

For more information on our Real-Time Reports, please contact us.

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