Integrated Web-Based Agent Phone Included, Requires no Agent Setup
With your VICIhost account, you have access to our Web-based agent phone. This phone can operate as an integrated part of the VICIdial Agent Screen on any Windows-based agent workstation, and it does not require manual configuration like most software based phones do.
The Integrated Web-based agent phone also has an extra advantage on VICIhost systems that use multiple servers, it is able to load balance the agent connections across the available servers, providing better system utilization and redundancy.
For more information on the Integrated Web-Based Agent Phone, contact us.