Quality Control Module

Built in to VICIdial is a Quality Control module, that can allow your supervisors and Quality Control staff to review and code calls after your agents have finished with them.

The QC module allows for a review of audio recordings for the call, as well as editing of the customer record and special QC status codes to PASS or FAIL a call after it has been reviewed.

For more information on our Quality Control module, please contact us.

To go back to the Features page, click here.