Quality Control Module
Built in to VICIdial is a Quality Control module, that can allow your supervisors and Quality Control staff to review and code calls after your agents have finished with them.
The QC module allows for a review of audio recordings for the call, as well as editing of the customer record and special QC status codes to PASS or FAIL a call after it has been reviewed. QC scorecards are also available allowing QC reviewers to grade agents on different aspects of their phone calls.
For more information on our Quality Control module, please contact us.