Single Server Guaranteed to Handle at Least 25 Agents at 3:1 Line Ratio
We guarantee that our dialer servers will be able to handle 25 agents and 100 telco lines. Depending on what kind of call handling you are doing, you will probably be able to handle more than that.
Once you outgrow a single server, we can quickly and easily add another server to give you more capacity. We have clients that have grown from a single server with 5 agents, to having 3 servers and 75 agents, all working as a single VICIdial system.
Also, you can add and remove capacity as you need to. So, if you have seasonal spikes in demand, we can add servers for a month or two, and then remove them for the rest of the year.
For more information on our service guarantees, please contact us.