Internal Chat and Broadcast Messaging to Agents
VICIhost allows you to send messages from managers to agents, with the ability for the agents to respond back as well. Managers can send a message to every agent that is logged-in, just a few select agents, or only one agent if they want.
Agents can also send messages to other agents that are logged-in(this can be restricted too), and all chat messages are logged and searchable as well. Agents even have the ability to have a group chat with multiple agents at the same time in the same chat window.
With the Internal Chat and Whisper monitoring, you can always keep in good communication with your agents, even if they are on a phone call.
For more information on Internal chat, please contact us.
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