Share lead data across VICIdial clusters instantly when calls are transferred
With VICIdial, you can transfer calls to another separate VICIdial cluster and instantly send the lead data along with the call so the customer information will show to the receiving agent at the same time they receive the phone call.
If you have partner companies that are also using VICIdial, then when you transfer calls between companies, you can set up Cross-Cluster-Communication to be able to send lead data along with any transferred phone calls.
For more information on Cross-Cluster-Communication, please contact us.
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