Remote API control of agent screens
Through the use of the Agent API, you can control the agent screen functions from your own external system. From basic functions like initiating a new phone call for an agent, to full control of the agent screen from your own application, nearly every agent screen function can be controlled from an outside source.
Also available is a feature that can send out agent events by HTTP Push to your external system, allowing you even more fine-grained control of the agent screen from your own system.
For more information on Remote API agent screen control, please contact us.