Multiple configurable options for leaving messages on customer voicemail boxes

When an agent calls a customer and gets to a voicemail box, there are several options available in the system for what message is played to that voicemail box, or even if a message is played.

  • Agent-selectable messages within the agent screen
  • Answering Machine Message Wildcards, play different messages based upon the value of one of the lead fields
  • Voicemail Message Daily Limit, only play a voicemail message the first time the lead goes to a voicemail box
  • Optional Text-to-Speech messages, generate text-to-speech audio based upon values in the lead record