Multiple configurable options for leaving messages on customer voicemail boxes
When an agent calls a customer and gets to a voicemail box, there are several options available in the system for what message is played to that voicemail box, or even if a message is played.
- Agent-selectable messages within the agent screen
- Answering Machine Message Wildcards, play different messages based upon the value of one of the lead fields
- Voicemail Message Daily Limit, only play a voicemail message the first time the lead goes to a voicemail box
- Optional Text-to-Speech messages, generate text-to-speech audio based upon values in the lead record