Ability to Have Recordings Automatically Transferred to an External FTP Site
With VICIhost, we already archive your agent call recordings to our in-house archive servers. But if you want us to also send them to your own FTP account in a real-time basis, we can set that up for you too.
We can also set up processes to export and FTP only specific agent status call recordings, like SALES, to an FTP account of your choice on a nightly basis.
For more information on our call recording FTP transfer features, please contact us.